Technical Support Specialist

Há 3 dias


Vitória, Espírito Santo, Brasil beBeeSupport Tempo inteiro R$70.400 - R$97.600
Job Overview

The role of Technical Support Analyst involves providing external technical services to merchants and internal support to other teams. This includes resolving queries, handling merchant escalations, and offering developer support.

The team manages incidents proactively and reactively, adhering to ITIL best practices. Additionally, the position requires work on improving documentation, developing internal tools, and providing 24/7 support in an on-call rotation.

The successful candidate will be responsible for:

  • Investigating and resolving technical issues
  • Providing timely and effective support to merchants and internal teams
  • Contributing to the development of internal tools and processes

This is a dynamic role that offers opportunities for growth and professional development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.



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