Senior Technical Support Expert

Há 6 dias

Vitória, Espírito Santo, Brasil beBeeTechnical Tempo inteiro US$60.000 - US$90.000

Seeking an accomplished Technical Support Specialist to drive business success through exceptional technical expertise and customer-centric approach.

About the Role

This is a high-profile opportunity for an experienced professional to contribute to the company's growth by providing top-notch support services, leveraging extensive knowledge of software development and IT infrastructure.

The ideal candidate will have a strong background in Java or C#, JavaScript, HTML, and database queries. Proficiency in AWS Cloud Computing, Salesforce Service Cloud, and database queries is also highly desirable.

Key Responsibilities
  • Investigate and diagnose complex incidents to deliver timely and effective resolutions.
  • Provide advanced technical support to internal and external stakeholders, ensuring seamless communication and issue resolution.
  • Elevate critical issues to Tier 3 engineering and SRE teams as necessary, fostering collaboration and problem-solving.
  • Develop and maintain comprehensive knowledge base articles, driving continuous learning and improvement within the team.
  • Engage with customers to address support requests, conduct testing and validation of fixes, and provide actionable insights.
Required Skills and Qualifications
  • Excellent English language proficiency (written and verbal).
  • Ability to design and implement simple solutions using Java or C#, JavaScript, HTML, and database queries.
  • Experience with RESTful API calls and database management systems.
  • Knowledge of AWS Cloud Computing, Salesforce Service Cloud, and database query optimization techniques.
What We Offer
  • A dynamic work environment that promotes flexibility and remote work options.
  • Access to on-site facilities and online classes through our wellness program.
  • Discounts at educational institutions and partner stores through our rewards program.
  • Ongoing training and development opportunities to enhance technical skills and personal growth.
  • Competitive compensation package and annual premium bonus based on performance.

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