Client Support Liaison

1 semana atrás

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro US$45.000 - US$55.000
Job Title: Customer Service Coordinator

We are seeking a highly motivated and driven individual to join our team as a Customer Service Coordinator. As a key member of the service team, you will be responsible for coordinating and processing quote enquiries, receiving and processing customer orders, and providing administrative support.

Key Responsibilities:
  • Coordinate and process quote enquires for spare parts and services
  • Receiving and processing customer orders for spare parts, maintenance and breakdowns
  • Coordination of parts shipment with customers and local stock
  • Handling work orders for service engineer site visits including invoicing when services are completed
  • Service agreement management & local customer stock reviews
  • Receivables review & follow-up
  • Service invoicing process
  • Coordinating importation of products and spare parts
  • Produce reports measuring key service performance metrics such as response time, resolution time, and FSE utilization, cost monitoring and analysis for site visits
  • Assist with Field Service Engineer travel arrangements & client visit coordination with the supervisor
  • Control Health and Safety documents of the service team
  • Provide support to sales and service teams

This role would suit a hardworking person who is hands-on, has customer service experience and advanced organisational skills with an eye for detail.

Requirements:
  • University degree in business management or relevant field preferred or Advanced diploma in a relevant field with equivalent experience below
  • Minimum 3 years' experience in customer-facing roles or operations
  • Advanced PC skills (Microsoft Office)
  • Demonstrated ERP or CRM usage experience
  • Preferred CRM system knowledge
  • Excellent communication and interpersonal skills in both Portuguese and English. Advanced Spanish language a plus.

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