Technical Account Development Specialist
1 semana atrás
About the Role
The Technical Account Development Specialist position resides within our Technical Services department, focusing on technical account development and client management. This dynamic role balances technical expertise with exceptional client service.
Key Responsibilities
- Assist clients on technical questions related to account integration, troubleshooting, program customization, advanced tracking, and ensuring full utilization of ShareASale system capabilities based on client needs and goals.
- Provide comprehensive support for small through mid-sized ShareASale merchant and affiliate clients, aiming to fully support large-sized merchants.
- Perform day-to-day tasks, including testing ShareASale tracking pixels, collaborating with new and existing clients to ensure correct implementation of ShareASale integrations, and documenting new tracking integrations and capabilities.
Requirements & Qualifications
- 2 – 4+ years of professional experience working in a corporate office environment is recommended at a minimum.
- Customer Service experience is highly recommended.
- Self-motivated individual with excellent communication skills, both written and verbal.
- Ability to communicate professionally with unhappy clientele.
- Strong problem-solving and troubleshooting skills.
- Strong collaborative skills to successfully function in a team of multiple peers.
- Strong HTML skills and understanding.
- Familiarity with common web scripting languages (HTML/CSS/JavaScript/PHP/MySQL).
- English - strong speaking and written communication skills.
What We Offer
- Flexi-Week and Work-Life Balance: Prioritize your mental health and wellbeing by offering a flexible four-day Flexi-Week at full pay, with no reduction to your annual holiday allowance. Enjoy various paid special leaves.
- Flexi-Office: Choose where you work – from our cool office, home, or anywhere else. With us, flexibility is key.
- Welfare: Life assurance, travel insurance, and private health insurance covering several types of health, vision, and dental treatments. Cycle to Work Scheme and Season Ticket Loan available.
- Health & Well Being: Support your mental and physical well-being with access to initiatives and sports offers.
- Development: Our extensive Awin Academy training suite covers a wide range of skills, nurturing your professional and personal growth. Improve your English skills with local language courses.
- Remote Working: Receive a monthly allowance to cover part of your running costs. Set up your remote workspace effectively with our support.
- Appreciation: Show appreciation for colleagues who go the extra mile with peer-to-peer rewards.
A progressive company that supports your career growth and personal development, we value diversity, uniqueness, and authenticity. Apply now to join our inclusive team.
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