Incident Management Specialist
3 semanas atrás
At Fiserv, we're seeking a skilled Incident Management Specialist to join our team. As a Crisis Resolution Lead, you'll be responsible for managing and leading technical or multidisciplinary teams in War-Rooms related Critical-Major-Crisis Incidents.
Key responsibilities include:
- Providing Incident Information / Communication Report during and after incident major
- Coordinating solution among technical Teams in order to restore the service as faster as possible
- Updating Critical Incident Tickets accordingly
- Leading / Coordinating the Post Major Incident Review Meetings in order to define action plan and next steps, if required
You'll also be responsible for tracking incident backlog with technical teams, following and reporting Critical Incidents (P1), and coordinating Root Cause Analysis, Action plans and Improvements through Problem Management Process with all engaged areas.
Additionally, you'll review / authorize and open Emergency Changes, review High Impact Changes and identify / Report Gaps or recommendations, track and report High Impact Changes during its execution, and coordinate the communication to Business Areas and support on the validation required among technical teams before and during the Change Execution.
Requirements include experience on Incident with high impact – Crisis Management about is required, basic Knowledge in Infra-Structure environment and how the components are connected is mandatory, English spoken is mandatory, Spanish is desirable, Service now tool is desired, and Service Management knowledge and ITIL concepts (Incidente, Problem and Change Management) is mandatory.
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Incident Management Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Fiserv Tempo inteiroAt Fiserv, we are seeking a skilled Incident Management Specialist to join our team. As a key member of our technical operations group, you will be responsible for managing and leading technical teams in war-rooms related to critical-major-crisis incidents.Key responsibilities include:Providing incident information and communication reports during and after...
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Incident Management Specialist
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São Paulo, São Paulo, Brasil Fiserv Tempo inteiroAbout the Role:Fiserv is seeking a skilled Incident Management Specialist to join our team. As a key member of our service management team, you will be responsible for managing and leading technical or multidisciplinary teams in War-Rooms related Critical-Major-Crisis Incidents.Key Responsibilities:Manage and lead technical or multidisciplinary teams in...
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