Incident Management Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Fiserv Tempo inteiro

Unlock your potential and make a meaningful impact at Fiserv, a global leader in payments and financial technology. We're seeking a skilled Incident Management professional to join our team and help us deliver exceptional service to our clients.

About the Role

As an Incident Management Specialist, you will be responsible for leading technical or multidisciplinary teams in War-Rooms related to Critical-Major-Crisis Incidents. You will provide Incident Information/Communication Reports during and after major incidents, coordinate solutions among technical teams to restore services as quickly as possible, and update Critical Incident Tickets accordingly.

Key Responsibilities

  • Manage and lead technical or multidisciplinary teams in War-Rooms related to Critical-Major-Crisis Incidents
  • Provide Incident Information/Communication Reports during and after major incidents
  • Coordinate solutions among technical teams to restore services as quickly as possible
  • Update Critical Incident Tickets accordingly
  • Lead/Coordinate Post-Major Incident Review Meetings to define action plans and next steps

Requirements

  • Experience in Incident Management with high-impact crisis management
  • Basic knowledge of infrastructure environment and how components are connected (Network, Middleware, Database)
  • English spoken is mandatory; Spanish is desirable
  • ServiceNow tool is desired; Service Management knowledge and ITIL concepts (Incident, Problem, and Change Management) is mandatory

What We Offer

Fiserv is a global leader in payments and financial technology with over 40,000 associates serving clients in more than 100 countries. We're committed to innovation and excellence, and we're looking for talented individuals like you to join our team.

Our Commitment to Diversity and Inclusion

We're proud to be a diverse and inclusive organization, and we're committed to creating a workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we're looking for individuals who share our values.

Warning about Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information, nor will we ask you to pay anything during the hiring process.



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