General Manager

1 semana atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Title: General Manager

Novotel Canberra, a premier hotel in the heart of Australia's capital, is seeking an experienced General Manager to lead our dedicated team. As a General Manager, you will oversee all aspects of the hotel's operations, ensuring a seamless guest experience, driving financial performance, and fostering a positive work environment.

Key Responsibilities:
  • Leadership & Management: Lead, motivate, and develop a diverse team to deliver exceptional service and achieve operational excellence. Foster a positive and inclusive workplace culture.
  • Guest Experience: Ensure that all guests receive a high standard of service and a memorable experience. Address and resolve any guest issues or complaints promptly and effectively.
  • Financial Performance: Manage the hotel's financial performance, including budgeting, forecasting, and achieving revenue and profitability targets. Implement strategies to optimise financial results.
  • Operational Excellence: Oversee and support the hotel management team to enhance operational effectiveness, maximise profitability, ensure high visibility and compliance, and maintain strong communication with stakeholders and owners while continuously improving productivity and service standards.
  • Sales & Marketing: Collaborate with the Sales and Marketing team to develop and execute strategies to drive revenue, increase market share, and enhance the hotel's reputation.
  • Community Engagement: Build and maintain strong relationships with local businesses, organisations, and the community to enhance the hotel's profile and reputation.
Qualifications:
  • Proven experience as a General Manager within the hospitality industry, preferably in a hotel setting.
  • Strong leadership skills with a track record of successfully managing and developing teams.
  • Excellent financial acumen with experience in budgeting, forecasting, and revenue management.
  • Exceptional customer service skills with a passion for delivering outstanding guest experiences.
  • Strong communication and interpersonal skills, with the ability to build relationships with guests, team members, and stakeholders.
  • A degree in Hospitality Management, Business Administration, or a related field is preferred.

Diversity, equity, and inclusion are paramount to us, and our ambition is to attract, recruit, develop, and promote talent. We invite qualified candidates with full Australian working rights to apply now.

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