Lead Cybersecurity Professional

1 semana atrás

Brasil beBeeTechnical Tempo inteiro US$80.000 - US$120.000

Job Title: Technical Account Manager I

About the Role

This is an exciting opportunity to join our team as a Technical Account Manager I. As a key member of our customer success organization, you will be responsible for serving as a technical contact and augmenting our customer support teams.

  • Serve as a technical contact and augment our customer support teams
  • Participate in onboarding process
  • Perform quarterly health checks and business reviews
  • Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.
  • Escalate customer issues to management when appropriate.
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
  • Leverage knowledge content and systems to obtain product expertise
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
  • Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Drive support cases to ensure issues are being resolved in a timely manner.
Required Skills and Qualifications

To be successful in this role, you must possess:

  • Bachelor's Degree or equivalent experience
  • Experience working with Windows Operating Systems
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Professional fluency with the English language
  • Proven problem-solving skills
  • Collaborative attitude
  • Commitment to customer success
Benefits

We offer a comprehensive package of benefits that includes:

  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world-class amenities
  • Great Place to Work Certified across the globe

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