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IT Support Specialist
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About the Role:
The Help Desk Officer position at Averis Sdn. Bhd. is a key role in supporting staff with IT hardware, peripherals, and software. This role is crucial in assisting the IT Services team and ensuring a positive customer support experience.
Key Responsibilities:
- Provide first-line support for IT issues and problems via phone, email, or ticket management system.
- Assist with the deployment, configuration, and security of desktop and mobile computing devices and peripherals.
- Troubleshoot hardware, peripherals, and equipment as necessary.
- Liaise with vendors for repairs and maintenance of computers.
- Manage IT asset registers and address basic incidents and requests.
- Collaborate with the IT team and perform other duties as required.
Requirements:
- A degree in a related field is preferred.
- 1-2 years of working experience in a similar role is advantageous but not essential.
- Willingness to relocate to the job location is required.
At Averis Sdn. Bhd., we value our employees and strive to create a positive work environment. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
