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Customer Support Specialist
2 meses atrás
Are you passionate about the world of tech and looking for a challenging role that allows you to grow professionally? We're seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp Inc.
Key Responsibilities:- Provide exceptional customer support via emails and chats, ensuring timely and effective resolution of inquiries.
- Build strong relationships with customers, fostering a positive and long-lasting experience.
- Stay up-to-date with market conditions and product knowledge to deliver expert support.
- Work with sensitive customer information, maintaining confidentiality and security.
- Apply customer happiness practices to enhance the overall support experience.
- Continuously improve support processes to drive team performance.
- Excellent Portuguese and upper intermediate English language skills.
- Previous experience in crypto and trading, with at least 6 months of customer support experience.
- Proficiency in Salesforce, Zendesk, or Jira.
- Strong analytical and research skills, with excellent communication abilities.
- A personal laptop or computer with a stable internet connection.
- A flexible schedule and the opportunity to work fully remotely.
- An inclusive international environment with a diverse team.
- Competitive compensation in USD, with good bonuses for referrals.
- Paid intensive training and probation, with a focus on growth and development.
- A work-life balance and responsive management.
We welcome candidates from diverse backgrounds and experiences. If you're passionate about delivering exceptional customer support and growing with our company, we encourage you to apply.
