Customer Success Strategist

Há 4 dias

Brasil Techifide Tempo inteiro

At Techifide, we are seeking a Customer Success Strategist to develop and maintain long-term relationships with our clients, ensuring they are fully engaged with our products and services.

The ideal candidate will work closely with the sales, marketing, and product teams to deliver a seamless customer experience, leveraging their experience working with tech startups to tailor customer engagement strategies that foster growth and innovation.

Key Responsibilities:

  • Customer Relationship Management: Build and maintain strong, long-term relationships with clients to ensure a high level of engagement and satisfaction with our products and services.
  • Engagement Strategies: Develop and implement customer engagement strategies that support retention and growth, with a focus on enhancing the customer journey.
  • Tech Startup Engagement: Utilize your experience working with tech startups to foster relationships with early-stage companies, helping them leverage Techifide products to scale and grow their businesses.
  • Customer Feedback: Act as the voice of the customer, collecting and analyzing feedback to guide product improvements and inform business strategies.
  • Onboarding & Training: Oversee the onboarding process for new clients, ensuring they have the tools and resources needed to fully engage with our offerings.
  • Cross-Functional Collaboration: Work with sales, product development, and marketing teams to align on customer engagement strategies and deliver a seamless experience.
  • Performance Monitoring: Track customer engagement metrics, provide regular reporting to leadership, and continuously improve engagement tactics based on performance data.
  • Problem Resolution: Address client issues, working proactively to find solutions that enhance customer satisfaction and prevent churn.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience (1+ years) in customer success, client management, or engagement roles.
  • Experience working with tech startups is highly preferred, with an understanding of their unique challenges and growth needs.
  • Strong interpersonal skills with the ability to communicate effectively at all levels of an organization.
  • Excellent problem-solving skills and the ability to think strategically about customer engagement.
  • Familiarity with CRM systems and customer engagement platforms.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

What We Offer:

  • Competitive salary with performance-based bonuses.
  • Comprehensive benefits package.
  • Opportunity to work in a fast-paced, innovative environment.
  • Career growth and leadership opportunities.

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