Customer Success Manager
Há 3 dias
Customer Success Role Overview
As a Customer Success Manager at NetApp, you will be responsible for delivering exceptional customer experiences to our clients in the use of NetApp products, technology, and services. Your primary focus will be on driving customer onboarding activities, regular customer engagements, and developing customer relationships.
This is a junior role that provides an opportunity for someone with minimal post-sales experience and an interest in technology to join an established team to support their career growth. Fluency in Arabic and English is a requirement for this role.
Key Responsibilities
- Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with NetApp.
- Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan tailored to their specific needs and goals.
- Conduct monthly service reviews and health checks with customers to assess product adoption, address challenges, and identify areas for improvement.
- Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value.
- Maintain the customer inventory of assets and services while identifying/qualifying opportunities to expand, replace, or optimize their environments.
- Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members.
Requirements
- Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs (knowledge of NetApp technology would be beneficial but is not essential).
- Strong communication skills and emotional intelligence to build relationships and effectively address customer challenges.
- Proactive attitude and capable of working independently and collaboratively with other remote teams globally.
- Ability to work in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements.
- Skilled in data analysis, providing actionable insights, and making recommendations.
Education and Experience
- Bachelor's degree required or 1-3 years of B2B customer-facing experience or relevant experience.
Compensation
The salary offered will be determined by the candidate's location, qualifications, experience, and education. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.
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