Customer Success Strategist

Há 9 horas


Brasil Crossover Tempo inteiro

Customer Engagement Manager Role

Crossover is seeking a Customer Engagement Manager to join our team. As a Customer Engagement Manager, you will be responsible for maximizing customer success with our products by bridging direct customer feedback with our product teams and harnessing impactful AI solutions.

Key Responsibilities:

  • Regularly interact with customers to gather feedback through discussions and product usage observations.
  • Identify and onboard high-value customers with a strong product fit to participate in the Customer Advisory Board.
  • Synthesize feedback into actionable insights and communicate these to the product and engineering teams.

Requirements:

  • At least 3 years of experience in a customer success or product management role within the enterprise software industry.
  • Experience using customer feedback to drive product improvements.
  • Experience managing customer relationships and assisting customers to maximize product value and ensure successful adoption.
  • Experience interacting with senior members of a customer's team, such as C-level executives or department heads.
  • Experience leveraging AI technologies (such as ChatGPT, Claude, Bard, or Bing) in a product management context for tasks such as communication, personalization, positioning, strategy formulation, or feedback analysis.

About Crossover:

Crossover is a platform that connects top talent with top companies. We are a remote-first company that values flexibility and work-life balance. Our clients offer top-tier pay for top-tier talent, and we are looking for someone who is passionate about customer success and product enhancement.

What to Expect:

You will receive an email with a link to start your self-paced, online job application. Our hiring platform will guide you through a series of online assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.



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