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Chief Customer Experience Manager
2 semanas atrás
This role will be based remotely.
About the Job- Onboard new customers and introduce them to our products and support processes.
- Develop and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
- Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Lead a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
- Impeccable customer-facing skills with a passion for cloud technologies.
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: data applications, storage, cloud computing, networking, security, migration, IoT.
- Excellent presentation skills with the ability to guide a conversation about complex software.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels, both internally and externally.
