Customer Experience Specialist

Há 19 horas

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro R$87.120 - R$117.060
Job Overview:

The role of a Customer Success Manager is pivotal in driving exceptional customer experiences as part of a leading digital experience platform's global expansion. This position involves partnering with customers to drive business adoption and satisfaction throughout the post-launch journey, fostering strong relationships and ensuring seamless product integration.


Key Responsibilities:
  • Developing strategic partnerships with customers to promote business growth and satisfaction.
  • Conducting regular calls to record progress via CRM systems and identifying areas for improvement.
  • Delivering executive-level Business Reviews to key customer stakeholders, aligning desired business outcomes with actionable KPIs.
  • Translating customer feedback into actionable product direction and strategy, serving as the voice of the customer.

Requirements:
  • Excellent verbal and written communication skills for presentations and reports.
  • Ability to think strategically and laterally, identifying opportunities for continuous improvement.
  • Produce clear and well-structured customer-facing documentation and reports.
  • Excellent competency in Customer Success techniques and approaches.
  • Proactive problem-solving and creative thinking skills.
  • Consultancy skills to identify and promote business benefits to clients.
  • Provide excellent customer service skills with internal and external responsiveness.
  • Minimum 4 years of Customer Success experience.

Why Join Us:

Our collaborative and diverse environment values equality and inclusivity, offering a hybrid approach that balances work style flexibility with employee satisfaction and happiness. We prioritize award-winning workplace culture that promotes employee growth and success.

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