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Automotive Parts Representative
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Parts Specialist Role
The objective of this position is to deliver a high standard of service to all retail and installer customers. This role will also provide support to store management in the accomplishment of assigned tasks.
Key Responsibilities:- Embody and promote company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, and Related Selling.
- Provide a warm welcome to retail/walk-in customers and assist them in selecting merchandise.
- Support managers and/or installer service specialists in serving professional customers as needed.
- Offer exceptional service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Maintain cash drawers securely, accept cash and/or checks, make accurate change, and process credit card transactions efficiently.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly and professional manner.
- Assist with daily operational tasks, such as preparing new merchandise returns, assisting with monthly stock adjustments, inventory cycle counts, and operating brake lathe and other store test equipment.
- Provide various in-store services for customers, such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, and driving a delivery vehicle when business needs dictate.
- Ability to quickly match alphanumeric sequences.
- Capacity to provide outstanding, friendly and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store simultaneously.
- Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service is desired.
- ASE certification and fluency in multiple languages are highly desirable.
As a key member of the team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.
