Senior Technical Support Specialist
Há 7 dias
About Singular
Singular is the next-gen attribution and marketing analytics platform. It empowers marketers with actionable insights from previously siloed data.
The company aggregates and normalizes campaign data from thousands of channels, connects it with lower-funnel attribution, and delivers ROI measurement across every touchpoint.
The Role:
We're looking for a technical expert who thrives in fast-paced environments.
This individual will be responsible for providing primary technical support to customers, partners, and internal teams.
Responsibilities:
- Be the primary point of contact for complex technical issues and drive resolutions.
- Partner with Product, Engineering, and QA teams to improve product functionality.
- Provide expert guidance on SDK integration and deployment.
- Mentor team members with deep technical expertise.
- Advocate for customers by bringing feedback into product discussions.
Requirements:
- 4+ years of experience in technical product support (B2B/SaaS preferred).
- Hands-on experience supporting software in production environments (Mobile & Web).
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Experience in mobile advertising analytics or AdTech is a plus.
- Excellent problem-solving, analytical, and communication skills.
Why Work with Us?
Work with world-class customers & products
Be part of a fast-growing, innovative company
Collaborate with talented, global teams
A culture that values creativity, ownership & customer advocacy
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