Customer Service Professional Opportunity
Há 2 dias
We are seeking a skilled Customer Service Professional to provide day-to-day support to new and existing customers.
This role involves working closely with internal cross-functional technical groups and external customer business and engineering teams to deliver exceptional service.
The ideal candidate will possess strong analytical skills, excellent communication and interpersonal skills, and a passion for driving innovation.
In this position, you will be responsible for:
- Responding to and troubleshooting incoming product-related issues
- Logging and tracking calls using industry-standard software
- Coordinating with stakeholders to create and deliver new products
To succeed in this role, you will require a technical background or 2-4 years of experience in a customer-facing position. Fluency in English is essential, while proficiency in additional languages such as Spanish is highly desirable.
Our organization fuels the media industry with unbiased, reliable data about what people watch and listen to. We measure across all channels and platforms, empowering companies to accelerate growth and drive success.
Key Responsibilities:
- Deliver outstanding customer service through timely and effective issue resolution
- Collaborate with cross-functional teams to identify opportunities for process improvement
- Develop and maintain strong relationships with internal and external stakeholders
Required Skills and Qualifications:
- Bachelor's degree in a related field (e.g., communications, business administration)
- 2-4 years of experience in a customer-facing role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Fluency in English; proficiency in additional languages a plus
Benefits:
As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.
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