Senior Customer Service Professional
Há 15 horas
This is a senior role that requires strategy development and implementation for critical customer groups. The successful candidate will be responsible for defining year strategies, setting key performance indicators, and implementing Joint Business Plans.
The ideal candidate will have excellent customer service experience, sales knowledge, and leadership skills. They should also be able to travel frequently and work in a dynamic environment.
This position offers a flexible work environment, opportunities for professional growth and development, and the chance to work on impactful projects. We are committed to fostering a diverse workforce and creating an inclusive culture.
Responsibilities
- Define year strategies for critical customer groups
- Set key performance indicators and monitor progress
- Implement Joint Business Plans and Advantage plans
- Collaborate with customers to understand their needs and preferences
- Develop replenishment plans for critical items
- Communicate innovation and discontinuation products
Required Skills and Qualifications
- Academic graduation
- Minimum 2 years of customer service experience
- Sales knowledge and leadership skills
- Advanced Microsoft Office skills
- Excellent communication and presentation skills
- Project management skills
Benefits
- Flexible work environment
- Opportunities for professional growth and development
- Chance to work on impactful projects
- Diverse and inclusive culture
What You Can Expect
We offer a dynamic and supportive team environment where you can grow and develop your skills. As a Senior Customer Service Analyst, you will have the opportunity to work on challenging projects and make a meaningful impact on our business.
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