Senior Property Claims Specialist
Há 2 dias
This is a hybrid role offering the flexibility to work from our office in São Paulo 3 times a week.
- Dealing with Property and Engineering claims, seeking adequate compensation and advances for clients, building solid relationships between all stakeholders;
- Developing proactive strategies for resolving processes, ensuring adequate treatment for clients' claims;
- Developing training for clients and providing in-house training when necessary;
- Ensuring that necessary data is entered into the system for correct management of processes and guaranteeing quality of information (your own claims as well as those of the team);
- Identifying and sharing insights into actionable claims and lessons learned through alerts to the technical team;
- Encouraging the team to constantly seek improvement in processes and ensuring delivery of existing Service Level Agreements (SLAs) in the area, including credit claims;
- Supporting the relationship team;
- Keeping claims management and internal areas aware of potential losses and process developments;
- Seeking technical and behavioral development;
- Understanding, developing and appropriately using claims key performance indicators and other data to monitor performance;
- Preparing presentations and other necessary demands for customers and the internal team;
- Focusing on continuous improvement of the customer experience;
- Teamwork, especially seeking integration and direction of the team, to support the Manager.
A unique opportunity to coordinate a high-performance team, manage complex cases with significant clients, and have relationships with insurance companies and regulators.
Key skills and qualifications:
- Advanced English desirable;
- Academic background: Completed higher education;
- Experience with Property, Engineering and Credit Claims;
- Experience to lead with insurance, adjusters and/or Brokers;
- Experience with people management.
Benefits include an inclusive workforce, agile environment allowing you to manage your wellbeing and work/life balance, and opportunities for continuous learning and growth.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
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