Technical Service Specialist

2 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Xinxiang Richful Lube Additive Co.,Ltd Tempo inteiro

About the Company:

Xinxiang Richful Lube Additive Co.,Ltd has been a high-tech enterprise focused on the scientific research, production, and sales of lubricant additive products since 1996. With over 200 varieties of products, including detergents, dispersants, antioxidants, anti-wear additives, and oil packages, we offer a wide range of solutions for various industries.

About the Role:

We seek a highly skilled Technical Service Specialist to provide comprehensive support across consumer, commercial, and industrial lubricants. This role involves customer support, market insights generation, product development guidance, marketing collaboration, and training/promotion activities.

Responsibilities:

  • Customer Support: Provide advanced technical assistance, troubleshoot issues, and ensure customer satisfaction.
  • Market Insights: Gather and analyze market data to identify trends and customer needs.
  • Product Development: Suggest and conduct customer service projects for specific requirements, collaborating with R&D to provide customer feedback and guide product improvements.
  • Marketing Collaboration: Support marketing efforts by providing technical input and creating promotional materials.
  • Training and Promotion: Develop and deliver training sessions for customers and internal teams and promote product benefits through technical presentations.
  • Internal Collaboration: Work closely with the Regional Sales Managers, R&D and marketing teams to align on product development and promotional strategies.
  • Regulatory: Experience dealing with regulatory matters and ANP's ordinances and processes is desirable.

Qualifications:

  • Education: Bachelor's degree in chemical engineering, mechanical engineering, or related field.
  • Experience: Minimum of 3-5 years in a technical service role within the lubricant industry.
  • Required Skills: Strong technical knowledge of lubricants and additives, excellent problem-solving and analytical abilities, effective communication and presentation skills in Portuguese, English, and Spanish, ability to work independently and collaboratively, and proficiency in technical software and tools.
  • Travel: Willingness to travel to customer sites and industry events.

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