Customer Service Team Lead

Há 5 dias


Rio das Antas, Brasil beBeeCommunication Tempo inteiro R$60.000 - R$84.000
Job Title:

Contact Centre Team Leader



Job Description:

To lead, manage and guide a team to achieve required targets by facilitating course of action. This position is responsible for guiding the team in reaching targets and taking necessary steps to achieve this purpose.

Key Responsibilities:
  • Leading and managing a team to reach targets
  • Ensuring personal effectiveness in the team
Required Skills and Qualifications:

Essential Education: NQF5 Certificate in Contact Centre/ Management/ Customer Service qualification

Desired Education: A related National Diploma (NQF level 6) in Contact Centre/ Management/ Customer Service

Essential Experience: 2 years' experience in an omnichannel customer service contact centre environment

Desired Experience: 3 years' experience in an omnichannel customer service contact centre environment

Required Job Skills and Knowledge:

  • Excellent verbal and written communication skills
  • Time Management
  • Delivering results and meeting customer and team expectations
  • Analysing
  • Deciding and initiating action
  • Excellent administration skills
  • Presentation and information communication
  • MS Office and PC literate
  • Writing and reporting
  • Working with people

This role will be considered equally alongside internal applicants who meet the minimum requirements, in accordance with the company's employment equity plan.



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