Airport Operations Specialist
Há 4 dias
At Emirates, we are committed to delivering exceptional customer service and ensuring the smooth operation of our airport facilities. The Airport Services Officer plays a critical role in achieving this goal by coordinating all aspects of airport operations, including handling agents, caterers, and other airlines. This position requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities
- Analyze operational problems and develop strategies to minimize disruptions and maintain high customer service levels.
- Coordinate with handling agents, caterers, and other service providers to ensure smooth airport operations.
- Manage and supervise staff on duty, ensuring all areas of operation are fully covered.
- Assist the Airport Services Manager in preparing and maintaining staff duty rosters and leave plans.
- Undertake various administrative duties, including attending meetings and representing Emirates interests.
- Monitor operational units, including customer services, ticket desks, ramps, and lounges, to ensure high service performance and compliance with KPIs.
- Develop and implement projects to improve operational efficiency and quality of service.
- Ensure compliance with safety and security policies, standards, and procedures, and promote a culture of continuous improvement.
Requirements
- Minimum 'A' Level or equivalent (Higher Secondary School) and relevant professional training courses in Customer Services and Ground Operations.
- At least 5 years' experience in airport operations, including 3 years in a supervisory position.
- Fluency in spoken and written English and required local language.
- Working knowledge of Reservations/Fares and Ticketing, Departure Control Systems, and local languages.
- Knowledge of Dangerous Goods Regulations, Weight & Balance, and Baggage Tracing and Claims Handling.
Benefits
Enjoy a competitive remuneration package, discounts on flights and hotel stays, and the opportunity to work for a leading airline in a dynamic and fast-paced environment.
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