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SAP SuccessFactors HCM iXp Technical Support Specialist

2 meses atrás

São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro
Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our SAP SuccessFactors HCM iXp team. As a Technical Support Specialist, you will be responsible for monitoring critical support incidents, performing initial reviews, and maintaining SLAs adherence.

Key Responsibilities
  • Monitor and analyze critical support incidents to ensure timely resolution
  • Perform initial reviews of support incidents to identify root causes and provide solutions
  • Maintain SLAs adherence by working closely with internal stakeholders
  • Participate in local or global projects to drive business growth and innovation
  • Develop and maintain high customer satisfaction through effective communication and issue resolution
Requirements
  • Fluent English (oral and written) for global communication
  • Strong customer focus and communication skills
  • Team player with a collaborative mindset
  • Preferred technical knowledge: Cloud Computing environments, Business Processes, ERP systems, Object Oriented programming languages, and payroll processes
About SAP

SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with 200 million users and 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.