SAP SuccessFactors HCM iXp Intern
4 semanas atrás
**About the Role**
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our SAP SuccessFactors HCM Talent team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors solutions.
**Key Responsibilities**
- Handle sensitive escalated customer issues in team environments and individual-driven actions, in cooperation with experienced support engineers if necessary.
- Resolve known errors by means of SAP Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
- Reproduce customer issues identifying the root cause and interacting with the development/operations team to provide a final solution to customers when required.
**What You'll Bring**
- Exceptional written and oral communication skills, with a strong ability to listen to and work with customers in real-time to resolve issues.
- Team player with a strong focus on collaboration and a shared passion to help customers succeed.
- Strong problem-solving, organizational, logical, and analytical skills, with the ability to manage multiple tasks or projects with changing priorities.
- Previous customer-facing support experience is desirable but not mandatory.
**Preferred Technical Knowledge**
- HTML and/or XML, with previous experience with HR, Business Processes, and/or ERP software being an advantage.
- Familiarity with Cloud Computing environments (API, SaaS, SAML) is also a plus.
**About SAP**
SAP is a global company that enables customers to run better. Our culture is focused on collaboration, innovation, and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
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