SAP Technical Support Associate
1 semana atrás
SAP's global, strategic internship program offers university students a chance to find purpose in their careers. As part of the SAP Internship Experience Program, you'll be exposed to cross-functional skills and have opportunities to collaborate with mentors and peers worldwide.
Three Reasons to Work at SAP- Culture of Collaboration: Meet with experts, make new connections, and build a thriving professional network.
- Project-Driven Experience: Gain expertise through virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
- Global Network Access: With SAP in your title, you'll have access to a global network of leaders, entrepreneurs, and career development opportunities.
Our Product Support organization is looking for an intern to join the SAP SuccessFactors team who is driven by a desire to provide exceptional technical customer service to our customers. The primary responsibility is to assist our clients in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors Products.
Job Responsibilities:- Analyze and resolve reported incidents using knowledge databases or verifying customizing entries or hardware parameters.
- Root Cause Analysis of reported incidents to ensure effective issue resolution.
- Create knowledge documentation, perform knowledge sharing, moderate forums, and contribute to the growth of our support community.
- Participate in global projects focused on support processes, infrastructure requirements, and quality assurance.
- Report errors to Development teams for prompt resolution.
- Provide consulting services to customers on procedural matters and queries.
- Monitor and enable SLA fulfillment via queue monitoring to ensure timely issue resolution.
- We're seeking someone who can challenge the status quo and remains curious about new ideas.
- You enjoy working on meaningful projects and are motivated by lifelong learning.
- Strong written and verbal communication skills.
- Good presentation skills.
- Undergraduate students in IT/Computer Science, Business, or related fields (from the 2nd semester or later or to be graduated in approximately 24 months).
- Proficiency with PCs and desktop software.
- Bias for action and initiative.
- Problem-solving/analytical skills.
- Systematical, communicative, and creative focus.
- Flexible approach working in teams as well as individually.
- Advanced English proficiency; Spanish is an advantage.
$45,000 - $60,000 per year, depending on location and experience.
Benefits:SAP is committed to providing its employees with a comprehensive benefits package, including health insurance, retirement plans, paid time off, and professional development opportunities.
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