SAP iXp Intern

4 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Engineer to join our BTP Core Platform Services team at SAP. As a Technical Support Engineer, you will be responsible for providing end-to-end support to cloud and on-premise SAP customers who have solutions based on Business Technology Platform.

Key Responsibilities

  • Analyze and resolve known errors through Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying the configuration.
  • Share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
  • Learn technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
  • Report errors to development teams when needed.
  • Conduct root-cause analysis of product and configuration issues.
  • Monitor and enable SLA fulfillment via queue monitoring.
  • Cooperate closely with other Technical Support teams and Development Support.

Requirements

  • Studying IT or related with at least two years until graduation.
  • Fluent English (oral and written) that can be in contact with customers and colleagues globally via email, system, and phone.
  • Knowledge in databases, OS commands, and/or programming logic.
  • Ability to troubleshoot and perform root cause analysis.
  • Strong customer focus and communication skills (oral/written).
  • Team player and contributes to a great environment.
  • Self-motivated, proactive, and solution-oriented individual.

About the Team

BTP Core Platform Services is responsible for providing end-to-end support to cloud and on-premise SAP customers who have solutions based on Business Technology Platform. We have 5 different teams in Brazil, and in this position, we are recruiting for our ABAP Tools and Output Management teams.



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