SAP iXp Intern
4 semanas atrás
Job Summary
We are seeking a highly motivated and detail-oriented Technical Support Engineer to join our BTP Core Platform Services team at SAP. As a Technical Support Engineer, you will be responsible for providing end-to-end support to cloud and on-premise SAP customers who have solutions based on Business Technology Platform.
Key Responsibilities
- Analyze and resolve known errors through Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying the configuration.
- Share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
- Learn technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
- Report errors to development teams when needed.
- Conduct root-cause analysis of product and configuration issues.
- Monitor and enable SLA fulfillment via queue monitoring.
- Cooperate closely with other Technical Support teams and Development Support.
Requirements
- Studying IT or related with at least two years until graduation.
- Fluent English (oral and written) that can be in contact with customers and colleagues globally via email, system, and phone.
- Knowledge in databases, OS commands, and/or programming logic.
- Ability to troubleshoot and perform root cause analysis.
- Strong customer focus and communication skills (oral/written).
- Team player and contributes to a great environment.
- Self-motivated, proactive, and solution-oriented individual.
About the Team
BTP Core Platform Services is responsible for providing end-to-end support to cloud and on-premise SAP customers who have solutions based on Business Technology Platform. We have 5 different teams in Brazil, and in this position, we are recruiting for our ABAP Tools and Output Management teams.
-
SAP iXp Software Development Intern
1 semana atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP SE Tempo inteiroAbout the SAP iXp ProgramThe SAP Internship Experience Program is a global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
-
SAP iXp Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob SummaryWe are seeking a highly motivated and organized individual to join our Support Center Brazil team as an iXp Intern. As a key member of our Communication Crew, you will be responsible for various administrative tasks, including communication and marketing activities, internal portal administration, and creating a monthly newsletter.Key...
-
SAP Ariba iXp Procurement Specialist
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob Summary:SAP is seeking a talented individual to join our Business Network team as an Ariba iXp Intern. In this role, you will have the opportunity to work on meaningful projects, develop your skills, and contribute to the growth of our team and customers.Key Responsibilities:Analyze and resolve customer-reported issues using knowledge databases and...
-
SAP iXp Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob SummaryWe are seeking a highly motivated and detail-oriented SAP iXp Intern to join our Product Support S/4HANA Procurement team. As an intern, you will have the opportunity to work on real-world projects, develop your skills, and contribute to the success of our team.Key ResponsibilitiesSupport the team with monitoring of incoming incidents, queue...
-
SAP iXp Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAbout the RoleThe SAP iXp Intern - Customer Success Program Coordinator will support our Global Customer Success Partners (CSPs) to build best-in-class customer experiences, with a focus on various support areas.Key ResponsibilitiesCollaborate internally with key stakeholders to support program management, process optimization, and business insights and...
-
SAP iXp Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob SummaryAs a SAP iXp Intern - Product Support BTP ABAP Platform, you will play a key role in ensuring the smooth operation of SAP customers' systems and environments. Your responsibilities will include analyzing and resolving known errors, creating Knowledge Base Articles, and collaborating with colleagues to share knowledge and solutions.Key...
-
SAP SuccessFactors HCM iXp Technical Support Specialist
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our SAP SuccessFactors HCM iXp team. As a Technical Support Specialist, you will be responsible for monitoring critical support incidents, performing initial reviews, and maintaining SLAs adherence.Key ResponsibilitiesMonitor critical support incidents and...
-
SAP Partner Support Specialist
Há 1 mês
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAbout the SAP iXp Internship Experience Program:The SAP iXp Internship Experience Program is a global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.Key Responsibilities:Provide operational support to SAP Partners across their partnership lifecycle.Contribute to drive Partner...
-
SAP iXp Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAbout the SAP Internship Experience ProgramThe SAP Internship Experience Program is a strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAPCulture of Collaboration: meet with mentors, make new friends across the globe, and create a thriving personal...
-
SAP Cloud Support Specialist
1 semana atrás
São Leopoldo, Rio Grande do Sul, Brasil Sap Tempo inteiroOverviewSAP is a global leader in enterprise software and solutions, helping companies run better by transforming their operations and delivering impactful business outcomes.SalaryThe estimated salary for this role is $45,000 per year, based on industry standards and market conditions.About the RoleThis exciting opportunity is part of SAP's Internship...
-
SAP Concur Integration Consultant
1 semana atrás
São Leopoldo, Rio Grande do Sul, Brasil Sap Tempo inteiroAbout the SAP Internship Experience ProgramSAP's global internship program provides university students with opportunities to find purpose in their careers.Why Intern at SAP?We offer a culture of collaboration, allowing you to meet with mentors and create a thriving personal network.Gain visibility with our internship experience project, connecting you with...
-
SAP Solution Support Engineer
Há 1 mês
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAbout the RoleAs a SAP iXp Intern - Solution Support Engineer - CSA, you will be responsible for providing professional, courteous, and prompt technical support to customers and partners using SAP tools and support systems. You will work directly with customers and partners to solve technical issues and ensure seamless communication workflow.Key...
-
SAP Technical Support Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob SummaryWe are seeking a highly motivated and detail-oriented Technical Support Intern to join our SAP team. As a Technical Support Intern, you will be responsible for delivering exceptional support services to our global customers, troubleshooting and resolving technical issues, and collaborating with colleagues to create and share technical...
-
SAP Seller Partner Manager Internship
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAbout the Role:The SAP Internship Experience Program is a global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. As a SAP iXp Intern, you will be part of the Partner Management Hub (PMH), a global organization of talented people that manages partners remotely, with a digital first...
-
SAP Partner Support Specialist Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob SummaryAs a SAP Partner Support Specialist Intern, you will provide operational support to SAP Partners across their partnership lifecycle. This role involves being flexible in the approach to support SAP Partners in a fast-paced and dynamic environment.Key ResponsibilitiesProvide operational support to SAP Partners.Be flexible in the approach to support...
-
SAP Solution Adoption Data Analyst Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob SummaryWe are seeking a highly motivated and detail-oriented Data Analyst Intern to join our SAP Solution Adoption team. As a Data Analyst Intern, you will be responsible for building data reports, dashboards, and presentations using SAP Analytics Cloud. You will also develop metrics standards to drive usage and consumption of Cloud Solutions.Key...
-
SAP Career Accelerator
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroWe empower innovationSAP is a company that enables you to bring out your best. Our culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...
-
SAP Cloud Support Specialist
1 semana atrás
São Leopoldo, Rio Grande do Sul, Brasil Sap Se Tempo inteiroAbout the Role:We are seeking a skilled SAP iXp Intern to join our team in São Leopoldo, RS. As a member of our ALM support team, you will be responsible for providing technical support to customers via multiple channels, including cases, chat, and phone.Key Responsibilities: Provide professional, courteous, and prompt technical support via multiple...
-
SAP Mission Control Center Intern
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAbout the SAP Internship Experience ProgramThe SAP Internship Experience Program is a global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. As a Solution Support Engineer & Operations Intern at the SAP Mission Control Center, you will be part of a dynamic team responsible for...
-
SAP Technical Support Associate
2 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAbout SAP SuccessFactorsSAP's global, strategic internship program offers university students a chance to find purpose in their careers. As part of the SAP Internship Experience Program, you'll be exposed to cross-functional skills and have opportunities to collaborate with mentors and peers worldwide.Three Reasons to Work at SAPCulture of Collaboration:...