SAP Technical Support Intern

4 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Intern to join our SAP team. As a Technical Support Intern, you will be responsible for delivering exceptional support services to our global customers, troubleshooting and resolving technical issues, and collaborating with colleagues to create and share technical knowledge.

Key Responsibilities

  • Deliver a support service by performing root cause analysis, troubleshooting, and resolving support incidents reported by global customers.
  • Report bugs to the Development Support department.
  • Create and share technical knowledge with colleagues and customers.
  • Monitor critical support incidents.
  • Ensure SLAs adherence and 24x7 support.
  • Participate in local or global projects.

Requirements

  • Fluent English (oral and written) for contact with customers and colleagues globally.
  • Strong customer focus and communication skills (oral/written).
  • Team player and contributes to a great environment.
  • Preferred Technical Knowledge: Understanding of HTTP protocol communication, Web Services communication protocols, Cloud Computing environments, and Business Processes and ERP systems.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.



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