SAP Partner Support Specialist

Há 1 mês


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

About the SAP iXp Internship Experience Program:

The SAP iXp Internship Experience Program is a global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Key Responsibilities:

  • Provide operational support to SAP Partners across their partnership lifecycle.
  • Contribute to drive Partner self-sufficiency by promoting digital assets available to them.
  • Cover SAP Partner support across different channels (ticket, chat, phone) following defined SLAs and guidelines.
  • Create and maintain Digital Assets to drive partner self-sufficiency.
  • Assist and support SAP Partners on portals and tools, partnership requirements, main partnership processes, among other contents.

Requirements:

  • Problem-solving skills
  • Demonstrable interpersonal and team-working abilities
  • Relationship building/networking capabilities
  • Customer-focused and service-oriented attitude
  • Strong Communication Skills (verbal & written)
  • Agility and flexibility to work in an ever-changing environment
  • Work well under pressure & with high volume of queries
  • Business level English
  • Spanish is a strong plus for the role. Commitment to learn the language is mandatory
  • Undergraduate Students in Admin/Sales/Communication, and IT management related areas.

About the Role:

The Partner Support Specialist intern is a partner-facing role within the Partner Support team, mainly responsible for handling partner support queue and for being the first line responders of queries coming from SAP Partners in Americas. Their primary goal is to handle volume of partner queries in an efficient way, providing quality support within the expected SLAs. They can also act as contributors to internal projects whenever required.



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