SAP Cloud Support Specialist
1 semana atrás
About the Role:
We are seeking a skilled SAP iXp Intern to join our team in São Leopoldo, RS. As a member of our ALM support team, you will be responsible for providing technical support to customers via multiple channels, including cases, chat, and phone.
Key Responsibilities:
- Provide professional, courteous, and prompt technical support via multiple channels for Application Lifecycle Management product.
- Progressively learn new areas in ALM, FRUN, and Cloud ALM as required.
- Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
- Document technical solutions via the SAP Knowledge Management Strategy.
- Effectively and independently handle customer interactions and challenging customer problems, determining the priority levels, negotiating, and setting expectations with customers.
- Maintain poise and professionalism in all customer interactions.
- Adapt to business needs as required.
- Learn and apply the best End-to-end case processing practices.
- Assist in the Quality Assurance of new product versions and help to enhance the team's performance and daily work by suggesting improvements to processes and tools.
What You'll Bring:
- Good customer interaction skills and willingness to learn more about soft skills.
- Understanding and adoption of Product Support E2E Methodologies (Swarming, Pulse, Knowledge Management).
- Willingness to work with customers across multiple channels (Chat, Virtual sessions etc.).
- Bachelor's degree in IT or related discipline, ongoing, with at least 2 years remaining.
- Strong communicator and a skilled listener.
- Fast learner.
- English is a must.
- Analytical outlook with good aptitude for problem-solving.
- Ability to work in a global team across multiple time zones and diverse cultures.
- Work or academic experience with network, Windows, Unix, and programming are an advantage.
Benefits:
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is focused on collaboration and a shared passion to help the world run better.
Our salary range for this position is R$8,500 - R$10,000 per month, depending on qualifications and experience.
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