SAP Cloud Support Specialist

1 semana atrás


São Leopoldo, Rio Grande do Sul, Brasil Sap Se Tempo inteiro

About the Role:



We are seeking a skilled SAP iXp Intern to join our team in São Leopoldo, RS. As a member of our ALM support team, you will be responsible for providing technical support to customers via multiple channels, including cases, chat, and phone.



Key Responsibilities:


  • Provide professional, courteous, and prompt technical support via multiple channels for Application Lifecycle Management product.
  • Progressively learn new areas in ALM, FRUN, and Cloud ALM as required.
  • Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
  • Document technical solutions via the SAP Knowledge Management Strategy.
  • Effectively and independently handle customer interactions and challenging customer problems, determining the priority levels, negotiating, and setting expectations with customers.
  • Maintain poise and professionalism in all customer interactions.
  • Adapt to business needs as required.
  • Learn and apply the best End-to-end case processing practices.
  • Assist in the Quality Assurance of new product versions and help to enhance the team's performance and daily work by suggesting improvements to processes and tools.


What You'll Bring:




  • Good customer interaction skills and willingness to learn more about soft skills.
  • Understanding and adoption of Product Support E2E Methodologies (Swarming, Pulse, Knowledge Management).
  • Willingness to work with customers across multiple channels (Chat, Virtual sessions etc.).
  • Bachelor's degree in IT or related discipline, ongoing, with at least 2 years remaining.
  • Strong communicator and a skilled listener.
  • Fast learner.
  • English is a must.
  • Analytical outlook with good aptitude for problem-solving.
  • Ability to work in a global team across multiple time zones and diverse cultures.
  • Work or academic experience with network, Windows, Unix, and programming are an advantage.


Benefits:

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is focused on collaboration and a shared passion to help the world run better.



Our salary range for this position is R$8,500 - R$10,000 per month, depending on qualifications and experience.



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