Senior Product Support Specialist, TripIt

2 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

Transforming Travel Experiences

SAP, a global leader in enterprise software, is seeking a skilled Senior Product Support Specialist to join its TripIt team. As a key member of our customer support team, you will play a crucial role in ensuring our users have a positive experience and receive timely assistance with any inquiries or issues they may encounter.

Key Responsibilities:

  • Provide expert-level assistance to TripIt users via various channels, including email and social media, ensuring prompt and friendly support.
  • Handle escalated and complex customer inquiries with professionalism and efficiency.
  • Develop and maintain an expert understanding of TripIt's features and functionalities to assist users effectively and provide accurate, insightful information.
  • Collaborate with Product and Engineering teams to expedite fixes and enhancements.
  • Lead in the creation and maintenance of product support documentation, FAQs, and knowledge base articles.
  • Gather and report user feedback to the product and development teams to help improve the overall user experience.

Requirements:

  • A genuine passion for helping customers and providing excellent customer service.
  • Strong written and verbal communication skills with the ability to convey technical information in an understandable manner.
  • Exceptional problem-solving skills and the ability to handle complex technical issues.
  • Ability to collaborate with cross-functional teams and contribute to a positive work environment.
  • Comfortable working in a fast-paced and dynamic environment, adapting to changes and challenges.

About SAP and TripIt

SAP is a cloud company with over 200 million users and 100,000 employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. TripIt is SAP Concur's consumer travel app, which reduces stress for travelers by helping them stay organized and one step ahead. Our vision is to make every trip easier, for every frequent traveler.



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