Senior Product Support Specialist, TripIt
4 semanas atrás
We are seeking a dedicated and customer-centric individual to join our team as a Senior Customer Support Specialist. As a key member and leader of our customer support team, you will play a crucial role in ensuring our users have a positive experience and receive timely assistance with any inquiries or issues they may encounter.
Responsibilities:- Provide expert-level assistance to TripIt users via various channels, including email and social media, ensuring prompt and friendly support.
- Handle escalated and complex customer inquiries with professionalism and efficiency.
- Develop and maintain an expert understanding of TripIt's features and functionalities to assist users effectively and provide accurate, insightful information.
- Lead in the creation and maintenance of product support documentation, FAQs, and knowledge base articles.
- Gather and report user feedback to the product and development teams to help improve the overall user experience.
- Collaborate with other teams, including product, PR, engineering, and marketing, to ensure a cohesive and positive user experience.
- A genuine passion for helping customers and providing excellent customer service.
- Strong written and verbal communication skills with the ability to convey technical information in an understandable manner.
- Exceptional problem-solving skills and the ability to handle complex technical issues.
- Ability to collaborate with cross-functional teams and contribute to a positive work environment.
- Comfortable working in a fast-paced and dynamic environment, adapting to changes and challenges.
- Previous experience in a technical and/or end-user support role is preferred.
- Familiarity with travel management tools or platforms is a plus.
- Bachelor's degree or equivalent work experience.
We value an open, trusting, and collaborative culture, allowing all of us to focus on developing efficiently and to the highest of standards. If you are passionate about travel and customer service, and thrive in a dynamic environment, we invite you to apply and join our team at TripIt.
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Senior Product Support Specialist, TripIt
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Senior Product Support Specialist, TripIt
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