SAP Partner Support Specialist Intern

2 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

Job Summary

As a SAP Partner Support Specialist Intern, you will provide operational support to SAP Partners across their partnership lifecycle. This role involves being flexible in the approach to support SAP Partners in a fast-paced and dynamic environment.

Key Responsibilities

  • Provide operational support to SAP Partners.
  • Be flexible in the approach to support SAP Partners.
  • Contribute to drive partner self-sufficiency by promoting digital assets available to them.
  • Cover SAP Partner support in a reactive manner across different channels (ticket, chat, phone) following defined SLAs and guidelines.
  • Create and maintain Digital Assets to drive partner self-sufficiency.
  • Assist and support SAP Partners on portals and tools, partnership requirements, main partnership processes, among other contents.

Requirements

  • Problem-solving skills.
  • Demonstrable interpersonal and team-working abilities.
  • Relationship building/networking capabilities.
  • Customer-focused and service-oriented attitude.
  • Strong Communication Skills (verbal & written).
  • Agility and flexibility to work in an ever-changing environment.
  • Work well under pressure & with high volume of queries.
  • Business level English.
  • Spanish is a strong plus for the role and/or commitment to learn the language.
  • Undergraduate Students in Admin/Sales/Communication, and IT management related areas.

About the Team

Partner Services Hub (PSH) empowers SAP partners to grow and simplify their business by delivering a personalized range of value-added services. The Partner Support Specialist intern is a partner-facing role within Partner Support team, mainly responsible for handling partner support queue and for being the first line responders of queries coming from SAP Partners in Americas. Their primary goal is to handle volume of partner queries efficiently, providing quality support within the expected SLAs. They can also act as contributors to internal projects whenever required.


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