SAP Partner Support Specialist Intern

2 meses atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro
{"Job Summary

We are seeking a highly motivated and detail-oriented SAP Partner Support Specialist Intern to join our Partner Services Hub team. As a key member of our team, you will be responsible for providing operational support to SAP Partners across their partnership lifecycle.

Key Responsibilities

* Provide reactive support to SAP Partners across different channels (ticket, chat, phone) following defined SLAs and guidelines.
* Contribute to drive partner self-sufficiency by promoting digital assets available to them.
* Create and maintain Digital Assets to drive partner self-sufficiency.
* Assist and support SAP Partners on portals and tools, partnership requirements, main partnership processes, among other contents.

Requirements

* Problem-solving skills
* Demonstrable interpersonal and team-working abilities
* Relationship building/networking capabilities
* Customer-focused and service-oriented attitude
* Strong Communication Skills (verbal & written)
* Agility and flexibility to work in an ever changing environment
* Work well under pressure & with high volume of queries
* Business level English
* Spanish is a strong plus for the role and/or commitment to learn the language
* Undergraduate Students in Admin/Sales/Communication, and IT management related areas.

About the Team

Partner Services Hub (PSH) empowers SAP partners to grow and simplify their business by delivering a personalized range of value-added services. The Partner Support Specialist intern is a partner facing role within Partner Support team, mainly responsible for handling partner support queue and for being the first line responders of queries coming from SAP Partners in Americas. Their primary goal is to handle volume of partner queries efficiently, providing quality support within the expected SLAs. They can also act as contributors to internal projects whenever required.

What We Offer

At SAP, you can bring out your best. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

How to Apply

Please add your CV in English.

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