SAP iXp Intern

4 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

Job Summary

We are seeking a highly motivated and detail-oriented SAP iXp Intern to join our Product Support S/4HANA Procurement team. As an intern, you will have the opportunity to work on real-world projects, develop your skills, and contribute to the success of our team.

Key Responsibilities

  • Support the team with monitoring of incoming incidents, queue management, and other activities.
  • Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
  • Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters.
  • Root Cause Analysis of reported incidents.
  • Incident deflection (productizing knowledge, moderating forums, knowledge sharing, etc.).
  • Participation in global projects around support processes, infrastructure requirements, and quality assurance.
  • Report errors to Development.
  • Provide consulting for customers on procedural issues and queries.

Requirements

  • University students enrolled in Information Technology, Computer Science, Engineering, or related areas.
  • Knowledge in Object Oriented Programming (Java, C++, ABAP/4, Python, Javascript, etc.) is desirable.
  • Knowledge in SAP ERP Business Processes would be a benefit.
  • Good customer focus and communication skills (oral/written).
  • Problem solving/analytical skills.
  • Advanced in English.

About the Team

The Product Support S/4HANA Procurement team at SAP is responsible for providing world-class support to our customers. As an intern, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

About SAP

SAP is a leading provider of enterprise software solutions, with a global presence and a commitment to innovation and customer satisfaction. As a member of our team, you will have the opportunity to work on cutting-edge projects, develop your skills, and contribute to the success of our company.



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