Advanced Healthcare Specialist

Há 2 dias


Natal, Rio Grande do Norte, Brasil beBeeApplication Tempo inteiro R$56.000 - R$76.000
Job Title:

Senior Application Specialist

Key Responsibilities:
  • Meet market demand by managing working capital components of inventory and reducing supply risks.
  • Lead the team to deliver stretch targets and continuously improve processes to achieve company growth targets.
Business Accountabilities:
  • Assist key account managers in executing the account strategy & business objectives.
  • Identify new opportunities to further grow the business.
  • Ensure the company remains a strong incumbent supplier with the aim to extend contracts.
  • Identify gaps in customer & company business processes and seek remedies from internal and external stakeholders.
Technical Accountabilities:
  • Adhere to client service level agreement deliverables & ensure commitments are met by internal & external stakeholders.
  • Maintain high-level customer engagement with regular updates and feedback. Identify gaps & suggest possible interventions.
  • Provide first-line troubleshooting on applications issues & maintain logs in Clarify.
  • Facilitate effective instrument maintenance by ensuring customer-accountability where required (e.g., daily maintenance) & Roche where required (preventative maintenance and breakdowns).
  • Provide cross-team technical assistance and support as and when required.
  • Lead complex diagnostic technical challenges with full engagement with customers to achieve customer SLA requirements.
  • Plan and facilitate applications customer workshops, training, and improvement in quality control measures.
  • Ensure effective and timely communication of product notifications.
Process Accountabilities:
  • Conduct workflow analysis and efficiency interpretation of the lab, identify gaps and areas for improvement. Facilitate improvement with internal stakeholders and Roche.
  • Ensure adherence to relevant instruments' manufacturing standards for maintenance, installation, and upgrading plans according to customer needs.
  • Ensure efficient communication between the customer and Roche.
  • Address any challenges within scope of authority; accountability and customer relations.
  • Carry out continuous improvements on processes / systems / operations.
Coaching Accountabilities:
  • Identify super-users in the laboratory and together with Lab Management (under their lead) identify possible further training & development opportunities.
  • Actively collaborate with colleagues & the laboratory by sharing technical insights and experience on instruments where expertise has gained.
  • Train and support lab technologists.
Required Skills and Qualifications:
  • ND in Medical Sciences (NQF 6). A Medical Sciences Degree or BTech would be preferred.
  • At least 4 years experience in laboratory practices in Chemistry/Immunology or Haematology or Coagulation or Serology or Hospital point of care.
Benefits:

Empower each other to explore new possibilities, foster creativity, and keep ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Equality and diversity welcome applications from candidates who share these values.

Who We Are:

A global organisation with over 100'000 employees across the globe, dedicated to advance science and ensure everyone has access to healthcare today and for generations to come.


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