Tech Support Specialist

Há 2 dias

Barueri, São Paulo, Brasil beBeeSupport Tempo inteiro R$30.000 - R$70.000
Job Description:

We are seeking a skilled and experienced professional to join our team as a Tech Support Specialist. As a key member of our support team, you will be responsible for providing technical assistance and resolving issues related to computer hardware, software, and networking.

Our ideal candidate will have a strong background in computer hardware troubleshooting and repair, as well as experience working with customers to resolve complex technical issues. You will be able to work efficiently under pressure and possess excellent communication skills.

Key Responsibilities:

  • Remote troubleshooting of network and compute infrastructure
  • Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
  • 24x7 On-Call and first responder for critical issues
  • Coordinate with remote hands & eyes for resolving DC facilities and IT infrastructure issues
  • Participate in small-size improvement projects
  • Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes
  • Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
  • Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support

Requirements:

  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Benefits:

At Amazon Web Services, we offer a dynamic and inclusive work environment that fosters growth and development. Our team values diversity and promotes equality, offering opportunities for advancement and career growth.

About Us:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, enabling businesses to succeed in an ever-evolving digital landscape.

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