Local Delivery Manager – LAM

2 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiro

About the Role:

As a Local Delivery Manager at Orange Business, you will be accountable for the on-time delivery of all service orders in the assigned local country/ies. Your primary goal is to meet or exceed the targets set by management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation.

Key responsibilities include order management of all customer solution/service orders from receipt of valid service requests to local handover as per predefined milestones, performing order validation of assigned orders with the local customer, and helping to define/revise Target Delivery Date (TDD) based on the local customer's needs/availability.

Additionally, you will be accountable for ordering and management of all local loop requests from receipt of valid service request to physical customer delivery in accordance with committed schedules, as well as resolving any ordering-related issues with the Carrier or Third Party Vendor.

Proactive Order Management will be crucial to ensure the TDD is met on all orders, and accurate sales/provisioning databases will be updated at all times. Escalation or expedited implementation issues will be initiated as required to minimize delays in meeting customer committed delivery dates for service.

About You:

To succeed in this role, you will have a sound understanding of telecommunications, messaging, hosting, and security protocols and technologies. Familiarity with circuits, hardware, and associated hosting, security, and messaging, as well as network components, is essential. Good understanding of Service Delivery processes and organization, as well as all Orange Services, is also required.

Excellent organizational and planning skills, detail orientation, and time management skills are necessary to excel in this position. Excellent communication and decision-making skills, with a "Can Do" attitude, customer-focused approach, and team spirit are also vital. Fluency in English and Spanish is a must, and a degree/equivalent in telecommunications field is preferred, with solid experience in the specified local telecommunications area and customer service and telecommunications experience highly desirable.

About Orange Business:

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. With extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, we ensure that our customers receive a consistent, global solution wherever they do business.


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