Local Delivery Manager – LAM
2 semanas atrás
About the Role:
As a Local Delivery Manager at Orange Business, you will be accountable for the on-time delivery of all service orders in the assigned local country/ies. Your primary goal is to meet or exceed the targets set by management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation.
Key responsibilities include order management of all customer solution/service orders from receipt of valid service requests to local handover as per predefined milestones, performing order validation of assigned orders with the local customer, and helping to define/revise Target Delivery Date (TDD) based on the local customer's needs/availability.
Additionally, you will be accountable for ordering and management of all local loop requests from receipt of valid service request to physical customer delivery in accordance with committed schedules, as well as resolving any ordering-related issues with the Carrier or Third Party Vendor.
Proactive Order Management will be crucial to ensure the TDD is met on all orders, and accurate sales/provisioning databases will be updated at all times. Escalation or expedited implementation issues will be initiated as required to minimize delays in meeting customer committed delivery dates for service.
About You:
To succeed in this role, you will have a sound understanding of telecommunications, messaging, hosting, and security protocols and technologies. Familiarity with circuits, hardware, and associated hosting, security, and messaging, as well as network components, is essential. Good understanding of Service Delivery processes and organization, as well as all Orange Services, is also required.
Excellent organizational and planning skills, detail orientation, and time management skills are necessary to excel in this position. Excellent communication and decision-making skills, with a "Can Do" attitude, customer-focused approach, and team spirit are also vital. Fluency in English and Spanish is a must, and a degree/equivalent in telecommunications field is preferred, with solid experience in the specified local telecommunications area and customer service and telecommunications experience highly desirable.
About Orange Business:
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. With extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, we ensure that our customers receive a consistent, global solution wherever they do business.
-
Local Delivery Manager
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiroKey Responsibilities:As a Local Delivery Manager, you will be accountable for the on-time delivery of all service orders in the assigned local country/ies. You will meet or exceed the targets set by the management with regards to Customer Satisfaction. Your key responsibilities will include managing TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time...
-
Local Delivery Manager – LAM
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiroJob SummaryAs a Local Delivery Manager at Orange Business, you will be responsible for ensuring the timely delivery of service orders in assigned local countries. Your primary goal will be to meet or exceed customer satisfaction targets set by management. You will be accountable for order management, from receipt of valid service requests to local handover,...
-
Local Delivery Manager – LAM
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiroAbout the RoleAs a key member of our Global Delivery & Operations team, you will be responsible for ensuring the timely and efficient delivery of our services to customers in the assigned local country/ies. Your primary focus will be on meeting or exceeding customer satisfaction targets, while also ensuring the accuracy of databases and the quality of...
-
Local Delivery Manager
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiroAbout the RoleAs a Local Delivery Manager at Orange Business Services, you will be responsible for ensuring the timely delivery of service orders in assigned local countries. This involves meeting or exceeding targets set by management in areas such as customer satisfaction, database and dispatch accuracy, and quality of first-time installation.Key...
-
Local Delivery Manager
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiroKey Responsibilities:As a Local Delivery Manager at Orange Business, you will be accountable for the on-time delivery of all service orders in the assigned local country/ies. Your primary goal is to meet or exceed the targets set by management with regards to customer satisfaction, TDD, RTDD, ITDD, NS#3, and associated metrics. You will also be responsible...
-
Local Delivery Manager
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiroJob SummaryAs a Local Delivery Manager at Orange Business, you will be responsible for ensuring the timely and accurate delivery of service orders in your assigned local country/ies. You will work closely with customers to define and monitor metrics, manage local loop requests, and resolve any ordering-related issues with carriers or third-party vendors.Key...
-
Local Delivery Manager
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiroKey Responsibilities:Service Delivery: Ensure timely delivery of service orders in assigned local countries, meeting or exceeding customer satisfaction and delivery targets.Order Management: Oversee customer solution/service orders from receipt to local handover, adhering to predefined processes.Quality Assurance: Maintain database accuracy, quality of...
-
Local Delivery Manager
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiroRole DescriptionAccountable for Local DeliveryAs a Local Delivery Manager, you will be responsible for the on-time delivery of all service orders in the assigned local country/ies. Your primary goal is to meet or exceed the targets set by the management regarding customer satisfaction, TDD, RTDD, ITDD, NS#3, and associated metrics.Key ResponsibilitiesManage...
-
Senior Service Delivery Manager
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Infopulse Tempo inteiroInfopulse, a leading provider of digital services, is seeking a seasoned professional to fill the role of Senior Service Delivery Manager. This position is part of our growing team and will play a crucial role in driving the success of our customer BICS, a global telecommunication enabler.As a Senior Service Delivery Manager, you will be responsible for...
-
Team Leader for eLDM LAM
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiroAbout the RoleAs a Team Leader for eLDM LAM at Orange Business Services, you will be responsible for the on-time delivery of all service orders in the assigned local country/ies. Your primary goal is to meet or exceed the targets set by management with regards to Customer Satisfaction, TDD/CDD, LTC, and Overdue Orders. You will also be accountable for order...
-
Senior Service Delivery Manager
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Infopulse Tempo inteiroInfopulse, Part of Tietoevry Create is seeking a highly skilled professional to fill the role of Senior Service Delivery Manager. This position will be responsible for driving the success of our customer BICS, a global telecommunication enabler with a vast network presence.As a Senior Service Delivery Manager, you will leverage your expertise in the Telco or...
-
Technical Solutions Delivery Manager
Há 21 horas
Rio de Janeiro, Rio de Janeiro, Brasil Valid Tempo inteiroJob Description:The Technical Solutions Delivery Manager at Valid plays a pivotal role in ensuring the successful delivery of telecom solutions and services to clients.This includes managing the end-to-end delivery process, coordinating with various teams to ensure project deadlines and milestones are met, and maintaining a high level of customer...
-
IT Service Delivery Manager
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil The British American Tobacco Group Tempo inteiroThe British American Tobacco Group is driving innovation and growth in the industry.To achieve this, we are seeking a skilled Application Services Manager to join our team in Rio de Janeiro.The successful candidate will play a crucial role in ensuring the effective delivery and management of IT services.Key responsibilities include:Managing IT service...
-
IT Service Delivery Manager
Há 4 dias
Rio de Janeiro, Rio de Janeiro, Brasil British American Tobacco Tempo inteiroWe are seeking a highly skilled IT Service Delivery Manager to join our team in Rio de Janeiro. As an IT Service Delivery Manager, you will play a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets.About the RoleThis is a challenging and rewarding opportunity that requires...
-
Team Leader for eLDM LAM
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiroAbout the RoleAs a key member of our Global Delivery & Operations team, you will be responsible for ensuring the timely delivery of service orders in assigned local countries. Your primary goal will be to meet or exceed customer satisfaction targets, while maintaining a high level of quality in our services.Key ResponsibilitiesAccountable for the on-time...
-
Entregador de delivery
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil Sacolão do Bairro Tempo inteiroDesenvolva sua carreira como entregador de delivery A empresa Sacolão do Bairro está procurando por um entregador de delivery responsável e motivado para trabalhar em nossa equipe. Como entregador de delivery, você será responsável por entregar mercadorias em diferentes locais da cidade, garantindo que os clientes recebam seus pedidos de forma rápida...
-
Atendente de Delivery
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Tatico Talentos Tempo inteiroSobre a Vaga: Buscamos um profissional dinâmico e comunicativo para atuar como Atendente de Delivery no Mané Recreio. Ser responsável pela gestão do delivery, garantindo a organização e eficiência no processamento e envio dos pedidos. Realizar atendimento aos clientes via WhatsApp, prestando suporte e registrando pedidos de forma ágil e cordial....
-
Gerente de Delivery
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Temakeria E Cia Tempo inteiroDesenvolva sua carreira em Temakeria E Cia!A Temakeria está em busca de um profissional qualificado para ocupar o cargo de Gerente de Delivery. Nossa empresa busca alguém que tenha habilidades analíticas, capacidade de comunicação eficaz e proatividade para liderar a área de delivery.Responsabilidades:Ser responsável pela área de delivery da...
-
Customer Delivery Manager
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Cisco Systems Tempo inteiroAs a key member of the Customer Experience team, you will play a vital role in guiding the delivery of world-class products and technologies to our customers. Your expertise will ensure a seamless and outstanding customer experience.Responsibilities include:• Lead and manage end-to-end program delivery, ensuring accurate Scope and Change Management...
-
Gerente de Delivery
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Oemprego Tempo inteiroRequisitos para o Cargo: Para atuar como Subgerente de Delivery na Oemprego, é necessário ter Ensino médio completo e experiência com gestão de pessoas e gestão de restaurante e/ou delivery. Além disso, é importante ter habilidades para controlar a qualidade dos produtos e do atendimento ao cliente, além de gerenciar a limpeza e higiene de todos os...