Local Delivery Manager

3 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiro
Key Responsibilities:

As a Local Delivery Manager at Orange Business, you will be accountable for the on-time delivery of all service orders in the assigned local country/ies. Your primary goal is to meet or exceed the targets set by management with regards to customer satisfaction, TDD, RTDD, ITDD, NS#3, and associated metrics. You will also be responsible for managing Gold and Sesam orders, ensuring database and dispatch accuracy, and maintaining a high quality of first-time installation. Additionally, you will be accountable for order management of all customer solution/service orders from receipt.

Key Performance Indicators:
  • Customer Satisfaction
  • TDD, RTDD, ITDD, NS#3 and associated metrics
  • Management of Gold and Sesam orders
  • Database and dispatch accuracy
  • Quality of 1st time installation

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