Local Delivery Manager

Há 7 dias


Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiro
About the Role

As a Local Delivery Manager at Orange Business Services, you will be responsible for ensuring the timely delivery of service orders in assigned local countries. Your primary goal is to meet or exceed customer satisfaction targets, while maintaining a high level of quality in all aspects of service delivery.

Key Responsibilities
  • Accountable for the on-time delivery of all service orders in assigned local countries.
  • Meet or exceed customer satisfaction targets.
  • Manage order validation, target delivery dates, and local entry points.
  • Coordinate with carriers and third-party vendors to ensure timely receipt of local loops and associated equipment.
  • Resolve ordering-related issues and escalate or expedite implementation issues as needed.
  • Assess circuit orders to optimize resources and cost.
  • Manage port allocation and place circuit orders with carriers and third-party vendors.
  • Lead testing of circuit deliveries and ensure circuit fully operational.
  • Be the single point of contact for local customers, providing status and progress reports.
  • Request and analyze site surveys when applicable.
  • Assist with acceptance testing and incorporate country-specific requirements in the provisioning process.
About You

We are looking for a highly organized and detail-oriented individual with a sound understanding of telecommunications, messaging, hosting, and security protocols and technologies. You should have excellent communication and decision-making skills, as well as the ability to work independently and as part of a team.

Preferred qualifications include a degree in telecommunications or a related field, as well as solid experience in the specified local telecommunications area and customer service and telecommunications experience.

Benefits

As an employee of Orange Business Services, you will enjoy a comprehensive benefit program, including medical and dental plans, life insurance, meal and transportation allowances, bonus plan, and more.

We offer a friendly and caring environment, flexibility, and a global work environment. Our company is certified as one of the best companies to work for by the Great Place to Work Institute and has been awarded as the Top Employer Brazil.


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