Local Delivery Manager

1 semana atrás


Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiro
About the Role

As a Local Delivery Manager at Orange Business Services, you will be responsible for ensuring the timely delivery of service orders in assigned local countries. You will work closely with customers to meet or exceed targets set by management, focusing on customer satisfaction, database and dispatch accuracy, and quality of first-time installation.

Key Responsibilities
  • Accountable for order management from receipt of valid service requests to local handover
  • Perform order validation with local customers
  • Help define and monitor metrics based on customer needs
  • Manage local loop requests and associated equipment
  • Resolve ordering-related issues with carriers or third-party vendors
  • Coordinate and track service and solution components until full delivery
  • Proactively manage orders to meet metrics and customer commitments
  • Ensure sales and provisioning databases are accurately updated
  • Assess circuit orders to optimize resources and cost
  • Manage port allocation and circuit orders with carriers and vendors
  • Lead testing of circuit deliveries and be the single point of contact for local customers
About You

We are looking for a candidate with a sound understanding of telecommunications, messaging, hosting, and security protocols and technologies. You should have good organizational and planning skills, be detail-oriented, and have excellent communication and decision-making skills. Experience in the telecommunications field and customer service is highly desirable.

Benefits

As an Orange Business Services employee, you will enjoy a comprehensive benefit program, including medical and dental plans, life insurance, meal and transportation allowances, bonus plans, and more. We also offer flexible working arrangements, a friendly and caring environment, and opportunities for professional growth and development.


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