Service Delivery Manager

Há 4 dias


Rio de Janeiro, Rio de Janeiro, Brasil Airswift Tempo inteiro
Service Manager Job Description

Airswift is seeking a highly skilled Service Manager to join our team in Rio de Janeiro. As a Service Manager, you will be responsible for leading our Service Department in the country, ensuring the delivery of high-quality services to our clients.

Key Responsibilities:
  1. Service Department Leadership: Manage a team of onshore/offshore technicians and service planners to ensure efficient service delivery.
  2. Client Relationship Management: Develop and maintain strong relationships with clients, ensuring a high level of quality and safety in services.
  3. Scheduling and Resource Management: Optimize technician schedules and resource allocation to maximize service delivery and minimize costs.
  4. Service Approval and Invoicing: Ensure that services are properly approved by clients, enabling timely invoicing.
  5. Financial Performance: Monitor and ensure that service financial performance aligns with budget and contract requirements.
  6. Team Performance: Define and track team performance indicators (KPIs) to drive continuous improvement.
Requirements:
  1. Education: Full degree in Engineering (Mechanical, Naval, or Production specialties).
  2. Experience: Proven experience in the Oil & Gas and/or Maritime markets.
  3. Language: Fluent written and spoken English.
  4. Cultural Competence: Proven ability to work in a multicultural environment, leading diverse teams.
  5. Skills: Strong customer service, project management, and quality assurance skills.


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