Service Delivery Manager
Há 7 dias
Airswift is seeking a skilled Service Manager to join our team in Rio de Janeiro, Brazil. As a Service Manager, you will be responsible for leading our Service Department in the country, ensuring the delivery of high-quality services to our clients.
Key Responsibilities:- Service Department Leadership: Manage a team of onshore and offshore technicians, service planners, and other support staff to ensure seamless service delivery.
- Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
- Schedule Optimization: Maximize the use of technicians, equipment, and tools to ensure efficient service delivery.
- Service Approval and Invoicing: Ensure that all services are approved by clients, allowing for timely invoicing and revenue recognition.
- Financial Performance: Monitor and manage the financial performance of services, ensuring alignment with budgeted targets and contractual obligations.
- Team Performance: Define and track key performance indicators (KPIs) to measure team performance and drive continuous improvement.
- Education: Full degree in Engineering (Mechanical, Naval, or Production) or a related field.
- Experience: Proven experience in the Oil & Gas and/or Maritime markets, with a strong background in service delivery and project management.
- Language Skills: Fluent written and spoken English is mandatory.
- Cultural Competence: Proven ability to work in a multicultural environment, with a strong understanding of international business practices.
- Leadership Skills: Strong leadership skills, with the ability to motivate and direct diverse teams.
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Service Delivery Manager
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Service Delivery Manager
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