Senior Program Manager, Amazon Product Improvement

Há 2 dias


São Paulo, São Paulo, Brasil Amazon Tempo inteiro
Job Title: Senior Program Manager, Amazon Product Improvement & Excellence

Amazon's Retail Business Services (RBS) team is seeking a Senior Program Manager to help expand its Voice of Customer product APIE (Amazon Product Improvement & Excellence) to Amazon's Selling Partners WW.

About the Role:

The Senior Program Manager will own the development and innovation of products and features to improve brand experience for WW brands. This includes identifying brand requirements using primary & secondary research, gathering business and systems requirements from internal and external stakeholders, proposing and validating solutions, building proof-of-concepts, writing specifications, driving roadmap from design to release, and managing the production launch.

Responsibilities:
  • Build deep knowledge of APIE offerings and business requirements.
  • Develop trust-based relationships with program's key stakeholders.
  • Help define the program strategies, develop program roadmap, and organize work streams and milestones; gain buy-in and interlock across functional and regional leaders.
  • Manage timely and successful delivery of the program, working with program's product owners and cross-functional teams to manage risks, and measure and report on progress.
  • Gather and analyze data on launch performance results.
  • Anticipate and resolve bottlenecks, manage escalations, balance trade-offs, and resolve complex execution and operational issues.
  • Build and deliver program's operational and management reports. Use data and analytics to make day-to-day business decisions and achieve results.
  • Work with global and regional teams to lead program's adoption efforts. Hold regular business reviews with both internal and external partners.
  • Define and manage to program KPIs.
  • Use Voice of the Customer, experimentation, data analysis, to set global quality standards and specifications for all product media for Amazon.
  • Present strategic program and user insights and recommendations to stakeholders and cross-functional teams.
  • Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.
Requirements:
  • 5+ years of cross-functional project delivery experience
  • 5+ years of program or project management experience
  • 5+ years of working cross-functionally with tech and non-tech teams experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience managing teams
  • Experience managing, analyzing and communicating results to senior leadership
What We Offer:

Amazon offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

As a Senior Program Manager, you will have the opportunity to work with a talented team of professionals, drive innovation, and make a meaningful impact on Amazon's business.

Join Amazon's Retail Business Services team and be part of a dynamic and fast-paced environment that is shaping the future of e-commerce.



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