Senior Program Manager, APIE

Há 20 horas


São Paulo, São Paulo, Brasil Amazon Tempo inteiro
Senior Program Manager, APIE

Amazon.com, Inc. is seeking a Senior Program Manager to help expand its Voice of Customer product APIE (Amazon Product Improvement & Excellence) to Amazon's Selling Partners WW. APIE consists of Voice of the Customer products, launched in 2019 for 40+ Amazon Owned Brands in the US to analyze customer feedback, identify areas of improvement for Private Brands products listed on Amazon.com, and share these insights with business teams to improve product quality.

Key Responsibilities:

  1. Develop deep knowledge of APIE offerings and business requirements.
  2. Build trust-based relationships with program's key stakeholders.
  3. Help define the program strategies, develop program roadmap, and organize work streams and milestones; gain buy-in and interlock across functional and regional leaders.
  4. Manage timely and successful delivery of the program, working with program's product owners and cross-functional teams to manage risks, and measure and report on progress.
  5. Anticipate and resolve bottlenecks, manage escalations, balance trade-offs, and resolve complex execution and operational issues.
  6. Build and deliver program's operational and management reports. Use data and analytics to make day-to-day business decisions and achieve results.
  7. Work with global and regional teams to lead program's adoption efforts. Hold regular business reviews with both internal and external partners.
  8. Define and manage to program KPIs. Use Voice of the Customer, experimentation, data analysis, to set global quality standards and specifications for all product media for Amazon.
  9. Present strategic program and user insights and recommendations to stakeholders and cross-functional teams.
  10. Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.

Requirements:

  • 5+ years of cross-functional project delivery experience
  • 5+ years of program or project management experience
  • 5+ years of working cross-functionally with tech and non-tech teams experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience managing teams
  • Experience managing, analyzing and communicating results to senior leadership


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