
Reliability Engineer for Seamless Operations
Há 4 dias
Job Overview
">Your primary responsibility as a Site Reliability Engineer will be to ensure the seamless operation of our systems and services. This involves handling major incidents, performing in-depth application troubleshooting, and enhancing monitoring capabilities.
">Key Responsibilities:
">- ">
- Handling critical incidents via CIRS (Critical Issue Response System) and providing regular updates until resolution.">
- Performing deep-dive application troubleshooting and identifying preventive actions.">
- Managing CIRS-related requests including deployments, feature toggles, and data fixes.">
- Following up on major production incidents and coordinating with cross-functional teams.">
- Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.">
- Writing and improving monitoring scripts and alerts based on incident learnings.">
- Handling customer escalations and coordinating with Support & Engineering teams.">
- Supporting planned activities and responding to ad-hoc requests from CES teams.">
Requirements and Qualifications
">- ">
- Deep experience in DevOps and Production Support.">
- Experience in automation and CI/CD practices.">
- Familiarity with cloud platforms such as Google Cloud Platform, Amazon Web Services, or Microsoft Azure.">
- Hands-on experience with monitoring tools like Dynatrace, Kibana, and Splunk.">
- Strong troubleshooting skills and ability to deep dive into application issues.">
- Excellent communication and coordination skills across teams.">
About the Role
">As a Site Reliability Engineer at HCLTech, you will play a crucial role in ensuring the smooth operation of our systems and services. If you have strong troubleshooting skills, excellent communication and coordination skills, and experience in DevOps and Production Support, we encourage you to apply.
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