Senior Linux Technical Support Specialist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeLinux Tempo inteiro US$90.000 - US$120.000
Linux Engineer Opportunity

We are seeking a skilled Linux Engineer to join our team. This role will involve investigating customer issues, resolving complex problems, and providing exceptional support.

  • This is a great opportunity for individuals with a passion for Linux and customer success to build a career with us.

To be successful in this role, you will need:

  • Professional written and spoken English with excellent presentation skills.
  • Exceptional academic track record from both high school and university.
  • Undergraduate degree in a technical subject or relevant experience.
  • A track record of going above-and-beyond to achieve outstanding results.
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
  • Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).
  • Troubleshooting experience: navigating stack traces and logs, and advising on next steps; solid understanding of OS and application level bugs and when to escalate.
  • The ability to learn quickly, thrive on change and handle the pressure of a customer-facing job.
  • Programming fundamentals in any language.
  • The ability to travel internationally twice a year for company events up to two weeks long.
  • Extensive customer support experience with a focus on prioritizing customer needs and professional, empathic communication.

In return, we offer:

  • A distributed work environment with twice-yearly team sprints in person.
  • A personal learning and development budget of USD 2000 per year.
  • An annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • An Employee Assistance Programme.
  • The opportunity to travel to new locations to meet colleagues.
  • Priority Pass and travel upgrades for long-haul company events.

About Us

We are a pioneering tech firm at the forefront of the global move to open source. We publish Ubuntu and are changing the world of software. Our colleagues work from home and have high standards.

We are an equal opportunity employer and foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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