Operations Director

1 dia atrás

Curitiba, Paraná, Brasil beBeeCommunication Tempo inteiro R$180.000 - R$200.000
Job Opportunity

As a seasoned Manager, you will oversee the daily operations of our digital services center to guarantee seamless service delivery and meet productivity targets.

  • Ensure timely, accurate, and complete transaction handling and deliver exceptional customer care.
  • Manage employee services community in the center and collaborate with onshore teams in various countries.
  • Report performance metrics and lead reviews with key stakeholders.
  • Contribute to global service management initiatives and integrate standardized processes and technologies.
  • Identify opportunities for continuous improvement and enhance the quality of service provided.

Key Requirements:

  • Proven excellence in communication, interpersonal, and customer service skills.
  • Experience managing people and building strong relationships within the team.
  • Demonstrated supply planning expertise in complex environments.
  • Fluent English language proficiency.
  • A forward-thinking mindset.

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