
Job Title: Customer Service Representative
1 dia atrás
We are seeking a highly skilled Customer Support & Operations Professional to join our team. This individual will be responsible for delivering exceptional customer service, resolving issues efficiently, and contributing to the growth and success of our platform.
Key Responsibilities:- Client & Applicant Communication: Respond promptly to inquiries, provide clear guidance, and communicate effectively with companies and job seekers.
- Platform Management & Issue Resolution: Troubleshoot feature issues, monitor bug/support requests, and ensure timely resolution.
- Feedback & Continuous Improvement: Track and share client/applicant feedback to enhance platform features and gather missing information.
- Native English speaking skills and excellent grammar and communication skills.
- Attention to detail and ability to learn platform features.
- Strong customer service focus, ability to troubleshoot issues, and come up with solutions.
- Ability to multitask and manage time effectively.
This role offers an exciting opportunity to grow professionally and make a positive impact on our customers' experiences.
Other Information:The ideal candidate will possess a proactive and independent approach to work, with a strong ability to work well under pressure and meet deadlines.
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