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Job Description:

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  • As a systems analyst, you will be the frontline for IT incidents and small change requests while helping shepherd projects from kickoff to close-out.">
  • You'll start in a combined Level I/II capacity—handling day-to-day tickets, chasing down root causes, and making light code tweaks—then grow into documenting new and existing projects, coordinating with sponsors, stakeholders and external developers, and verifying delivered work.">
  • Your primary mission: keep our systems (especially Odoo ERP) reliable, secure and continuously improving so the business can move fast with confidence">
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Required Skills and Qualifications:

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  • Experience working with ERP/CRM systems (Odoo) in a technical role.">
  • Experience working in IT-related positions and Project Management.">
  • Knowledge of basic L1-L3 networking principles.">
  • Familiarity with Quality Assurance processes.">
  • Knowledge of and proven experience on Python programming language and Bash.">
  • Proficient in written and spoken English.">
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Benefits:

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  • Problem-Solver: You break problems into pieces, test hypotheses quickly, and don't quit until there's a clear root cause.">
  • Code-Conversant: Comfortable reading Python and Bash; you can tweak scripts, review pull requests and speak the developers' language.">
  • Organized Communicator: You juggle multiple threads without dropping the ball, and you translate technical findings into plain English for sponsors and stakeholders.">
  • Continuous Learner: New technology, framework or API? You're the first to spin up a sandbox and see how it works.">
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Others:

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  • Serve as the first-line (Level I/II) contact for IT incidents—diagnose, resolve or escalate within agreed SLAs.">
  • Provide day-to-day systems support to end users, ensuring timely, effective issue resolution.">
  • Track and coordinate multiple small projects simultaneously, keeping sponsors and stakeholders informed with clear status updates.">
  • Review developer pull requests/commits and perform light Python or Bash tweaks when needed.">
  • Verify delivered features against requirements; log and follow up on defects or improvement ideas.">
  • Investigate and troubleshoot Odoo ERP workflows, modules and performance issues; propose actionable fixes.">
  • Identify and drive opportunities to streamline processes, harden security and improve service quality.">
  • Create, update and maintain runbooks, SOPs, diagrams and change logs for consistent knowledge sharing.">
  • Provide training and guidance to users through documentation, quick huddles and recorded demos.">
  • Assist in maintaining and enhancing company-wide security controls (identity, endpoint, backups, MFA) and support QA/compliance activities.">
"],